Refund and Returns Policy
Overview
Our refund and returns policy is valid for 30 calendar days from the date you receive your leather handbag order. If more than 30 days have passed after delivery, we cannot process full refunds or exchanges.
To qualify for a return or exchange:
- The leather tote, crossbody, shoulder bag or accessory must be unused, unmarked, and kept in brand-new condition;
- All original packaging, dust bags, tags and accessories must be fully intact and included in your return parcel;
- You must provide your original order number and purchase confirmation email as proof of purchase.
Non-Returnable Items
The following items cannot be returned or exchanged due to hygiene and customization rules:
- Custom personalized leather bags with engraved names or custom prints
- Clearance / final sale discounted handbags marked non-refundable on product page
- Damaged goods caused by improper personal use, accidental scratches or water damage after delivery
Please do not send returned items to any third-party manufacturer address. All returns must be shipped back to our designated international return warehouse after contacting customer support.
Partial Refund Scenarios
We only offer partial refunds under the following conditions:
- Bags returned over 30 days after delivery
- Products with obvious wear, stains, scratches, missing tags or damaged original packaging caused by buyer use
- Accessories, straps or small parts lost when returning the full handbag set
Refunds
Once our warehouse receives and inspects your returned leather goods, we will send a notification email to inform you of refund approval or rejection.
If your return is approved, your refund will be processed to your original payment method within 7–14 business days. The processing time depends on your payment provider’s settlement schedule.
If your refund is delayed or missing:
- Double-check your bank or payment account pending transaction records
- Contact our support team via contact@lnlnk.com with your order ID for assistance
Exchanges
We only process exchanges for defective bags, wrong-size shipments, or items damaged during international transit.
If you need to exchange your leather bag for another style or size, please email our customer service first to confirm stock availability before sending your item back.
International Return Shipping
- Buyers are responsible for all outbound international return shipping fees unless the item arrived defective, broken, or we shipped the wrong product;
- Original delivery shipping charges paid at checkout are non-refundable;
- Import duties, customs fees and cross-border taxes generated during return delivery will be borne by the customer, unless the error is fully caused by our store.
Damaged & Defective Goods
If your leather bag arrives damaged, scratched or with factory defects, please take clear photos of the item and outer shipping box within 7 days of receipt, then send them to contact@lnlnk.com. We will arrange a free replacement or full refund without requiring you to return the damaged item in some cases.
How to Submit a Return Request
- Locate your order confirmation email and copy your unique Order ID
- Send an email to contact@lnlnk.com with subject line “Return Request + [Your Order ID]”
- State your reason for return and attach photos of the handbag and original packaging
- Our support team will reply within 24 hours and provide official return shipping instructions
Contact For Return & Refund Support
If you have any questions about our return, exchange or refund rules, please reach out to us via contact@lnlnk.com